MGD Online

MGD Online Terms and Conditions

About Us

MGD Online is completely dedicated to total customer satisfaction. If you have any problems using our website or any other comments please contact us by email or by using the contact us form.

Our Contact details:
MGD Online
Unit 6 Flynn Row Fenton Industrial Estate Stoke on Trent Staffordshire ST4 2SE United Kingdom
Phone: 0800 970 9486
Fax: 01782 411600
Email: info@mgdonline.co.uk
VAT No. 786 2579 74

Making A Purchase

Making a purchase from MGD Online could not be easier. Please browse our website, and add any items that you wish to buy into the shopping cart. After you have finished your selection, please click on 'Checkout' and you will be asked to enter the details that we need to complete the order.

We accept all major credit/debit cards and will not charge for any items until they are ready to ship.

When confirmation of an order is received, this indicates that we have received your order it does not indicate that a contract exists between us. A contract between us will exist once we have sent you an invoice.

Shipping And Handling

Delivery to most mainland UK addresses is free excluding some locations in the Scottish Highlands.

Delivery

We deliver all items within 5 working days of an order being received unless stated otherwise. In the unlikely event of your product/s being damaged whilst in transit or are in any way faulty we will endeavour to replace the product/s at the next possible delivery date.

Back Orders

In the unlikely event of your item not been in stock we will contact you by telephone or email giving you the option to cancel your order if you would rather not wait. Please note stocks are checked daily and are accurately reflected on the website.

Tax Charges

For all orders made from the UK or the European Union, 17.5% VAT is include in the stated price. All orders from non EU countries are VAT exempt.

Credit Card Security

Order information is collected on 128 bit encrypted SSL secured pages and credit/debit card information in encrypted using 128-bit encryption.

Guarantee

All our goods are guaranteed for 12 months as standard excluding electric heater bulbs. If in the unlikely event of there being a problem with your item/s we will send out a new replacement part or replace the complete items/s free of charge. Please note that guarantees are only valid for sales within the UK.

Reaching Us

If you need to reach us, please email us using the link on the store page, where possible we will always respond to email enquiries within 1 working day. Alternatively you can call on 0800 970 9486 (International +44 0800 970 9486) or fax us on 01782 411600 or write to us at Unit 6 Flynn Row Fenton Industrial Estate Stoke on Trent Staffordshire ST4 2SE United Kingdom

Privacy Policy

MGD Online do not pass on customers information to any third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Remittance Terms

The customer has the right to cancel the contract at any time up to 7 working days starting the day after delivery. We recommend the products are returned with the original packing in good condition to avoid the products being damaged on their return journey. It is the customers responsibility to take reasonable care of the goods during the cancellation period.